AI training for municipalities: ChatGPT & Copilot
AI training for municipalities in the Netherlands and Belgium: use ChatGPT and Copilot safely for policy, citizen communication and legal work.
- Format
- Half day (4 hours) or Full day (8 hours)
- Level
- Foundation to advanced
- Audience
- Policy officers, communications professionals, legal staff and project leaders at municipalities
- Location
- In-house or online
- Language
- English (Dutch on request)
Trusted by, among others
Learn to use ChatGPT and Microsoft Copilot safely in municipal work: for policy texts, citizen communication, council papers and legal tasks. Hands-on, in-house or online, no technical background needed. This is our Advanced training, tailored to municipalities.
Your trainers: Tim Goudriaan and Diederik Stolk.
About this AI training for municipalities
We build this training around the daily work of civil servants. You practise with real cases from your own municipality, from policy paper to a letter to a resident. That way you learn not only what ChatGPT and Microsoft Copilot can do, but above all how to use them safely. We also offer the same format for policy makers and the public sector.
By default we work with ChatGPT and Microsoft Copilot. On request we also look at Claude, Gemini or Perplexity. The training suits beginners and experienced users alike.
Care counts twice in the public domain
You work with residents’ data and with decisions that affect people. That is why we look closely at what you can and cannot enter in an AI tool, so personal data does not leak out under GDPR. An AI tool supports, it does not decide: you always check the output yourself. A writing task is usually low risk, while work involving rights, benefits or permits calls for extra oversight. Since 2025 the EU AI Act has set AI literacy requirements across the EU; for broader compliance, our EU AI Act compliance consulting can help.
Part of the learning path
All our programmes can be taken on their own or as a learning path. This advanced training builds on AI literacy. Want to embed AI structurally in your team? See AI Way of Working. Want to introduce AI more broadly than training alone? See our AI consulting for organisations.
How we tailor the training to your municipality
Beforehand we discuss which roles will take part and which cases you want to bring. That way every part connects to your own practice. We run the training in-house at your location or online, as a half day or full day. The training runs in English, with Dutch on request, so mixed groups at international or bilingual municipalities work fine.
Further reading
Want to read up first? Read AI literacy in municipalities on the practical need and the legal obligation under the EU AI Act.
What you will learn
- You use ChatGPT and Microsoft Copilot purposefully for municipal work, always checking for accuracy.
- You write effective, reusable prompts with our five-step model.
- You know which information you can and cannot enter in an AI tool, with GDPR in mind.
- You judge for yourself which work suits AI and where human oversight remains necessary.
- You understand what the EU AI Act means for AI literacy in your organisation.
How the training is structured
Indicative structure for a half day or full day, in-house or online
-
Introduction and AI basics
30 minWhat can generative AI do, and what can't it?
- How ChatGPT and Copilot work
- Where AI is strong and where it is not
- Starting safely within municipal frameworks
-
Effective prompting
45 minThe five-step model in practice
- Persona, Task, Context, Criteria, Output
- Reusable prompts for recurring work
- Assessing output critically for accuracy
-
Texts and documents
60 minPolicy, communication and reports
- Drafting policy texts and proposals faster
- Writing citizen communication in plain language
- Checking and improving correspondence
-
Research and analysis
60 minDocument review and exploring sources
- Summarising council and policy papers
- Comparing platforms (ChatGPT, Copilot, Claude, Gemini, Perplexity)
- Support with objections and freedom of information requests
-
Privacy, compliance and governance
45 minWorking safely and responsibly
- Which information you do and don't enter
- GDPR, the EU AI Act and human oversight
- Clear agreements on responsible AI use
-
Applying it to your own work
60 minWorking on your own cases
- Working out your own use cases
- Building a personal prompt set
- Next steps for your organisation
Where AI helps
Policy texts and reports
Draft, summarise and rewrite, from policy paper to proposal for the executive board.
Citizen communication in plain language
Make letters, web texts and answers to residents' questions clear and easy to understand.
Summarising council and executive papers
Summarise and compare long minutes, reports and motions quickly.
Legal and procedural support
Support with objections and freedom of information requests, with a check for accuracy.
Research and analysis
Explore sources, analyse surveys and search documents.
Training tailored to your organisation
We are happy to build a programme that fits your practice, team and learning goals. Fill in the form and we will schedule an introductory call within one working day.
-
Fully tailored
Content and examples matched to your sector, team and way of working.
-
At your offices or online
4 or 8 hours, groups of up to 20 participants, in English or Dutch. Anywhere in the Benelux.
-
Proof of attendance
Attendance is registered; for legal training, CPD points may be possible.
Our method: the five-step prompting model
In every training you work with our five-step model. It helps you write prompts that are reliable, repeatable and directly usable in your own work.
- P
Persona
What role and tone do you give the AI?
- T
Task
What task? Concrete and clearly scoped.
- C
Context
What background and sources are relevant?
- C
Criteria
What must the result meet?
- O
Output
In what form do you want the answer back?
What you receive
After this training: badge and certificate
You complete this training with the Awareness Badge. Want your AI literacy formally and independently recognised as well? Then you take an exam for the accredited certificate of the Stichting ter bevordering van AI-Geletterdheid (Foundation for the Promotion of AI Literacy).
- Awareness Badge included
- Prepares for SAIG-Practitioner
Awareness Badge
Every participant receives the digital Awareness Badge afterwards. No exam needed.
Official certificate
Have your knowledge tested at Basic, Practitioner or Advanced level. Administered independently on the assessment platform of the Stichting ter bevordering van AI-Geletterdheid.
Training in action
From in-house workshops to keynotes for hundreds of participants
Frequently asked questions
Can a municipality use AI for citizen communication?
Yes, provided it is careful and transparent. Never enter residents' personal data into a public AI tool. In the training you learn to work responsibly within GDPR and the EU AI Act.
Which civil servants is the training for?
For policy officers, communications professionals, legal staff and project leaders at municipalities.
Does AI use in a municipality comply with the EU AI Act?
Since 2025 the AI Act has set requirements for AI literacy. Our training helps you meet them. For broader compliance, there is our EU AI Act compliance consulting.
How many participants can take part?
A group usually has 6 to 30 participants. With more than 15 participants we bring two trainers, so everyone gets enough personal attention.
Do I need any prior knowledge?
No. The training requires no technical background. We do ask you to create an account for the AI tools we will use, before or during the training.
Ready for this training?
Request an in-house training, or start with a no-obligation introductory call.
Prefer email? secretariaat@adviesentraining.ai